At MäherProfi ,  we are committed to providing efficient and reliable delivery service for your order . Here’s a detailed look at our shipping process:

Order Processing and Delivery Schedule:

Once you place an order on our website, our team will immediately begin processing it. To help you plan your purchase, please note the following schedule:

Order Cutoff Time : 2 pm CEST (Central European Summer Time) → UTC+2

Order Handling Time : 1-2 Business days (Monday-Friday) 

Transit Time: 4-5 Business days (Monday-Friday)

Total delivery time:  Estimated delivery time based on customer locations  All destinations:  5-7 business days
 

Order Confirmation:

After placing your order, you will receive an email with your order number and details. Once your order ships, you will receive a shipping confirmation email with a tracking number and tracking link. Additionally, we will notify you via email upon delivery of your order.
 

Shipping Carrier:

We ship your order with UPS and Mondial Relay.

Shipping Locations:

We ship within the Austria

Shipping Fee:

Our main delivery country is Austria.

Tracking

After dispatch, a  tracking number  will be sent to your email. You can also use our  Order Tracking Page  to monitor your delivery. Tracking updates may take up to 24 hours to appear.

Delays

We aim to meet our delivery estimates, but delays may occur due to high shipping volumes or unforeseen courier disruptions. If your order hasn’t arrived within the expected timeframe, please contact our support team.

Lost Packages:

If your package is marked as delivered but you haven’t received it, please:

  • Verify the shipping address.
  • Check all possible delivery locations at your residence.
  • Ask neighbors or family members if they accepted the package.
  • Contact the courier with your tracking number to initiate a claim.

If your package is officially declared lost, contact us immediately with your order number. We will either reship your order or provide a refund based on your preference.

Contact Us

Website name:  M äherProfi

Store Address:    Hochburgerhöh 715, 5084 Großgmain Salzburg, Austria

Email:    kontakt@heimwerft.com

Contact form:    Here

Phone:    +43 662 1234567

Trade register number:   571007t

ID:   ATBRA.571007-000

Customer service opening hours:    Monday to Friday from 9:00 to 17:00 CEST (Central European Summer Time) UTC+2